Question 1

Payment and membership fee terms

Accepted Answer

Our goal is to provide clarity on our membership structure, payment processes, and associated terms to ensure a smooth and transparent experience for all members.

1. Membership fee structure

Membership fee are designed to cover the costs associated with high-quality training, access to our facilities, and support for our coaching staff. The fee is structured as follows:

Monthly membership fee: All members are required to pay a monthly membership fee to be part of our basketball academy. This fee grants access to all scheduled training sessions, coaching, and other academy resources.
Inclusive services: The membership fee covers all regular training sessions, court usage, and coaching. It does not cover additional costs such as tournament fees, travel, or special events.
Non-refundable fees: All membership fees are non-refundable, regardless of attendance, withdrawal, or external circumstances. For details, please refer to the Refund and Absence Policy.

2. Payment process

We offer a simple, secure, and recurring payment system for your convenience.

Automatic recurring payments: Membership fees are charged automatically on a monthly basis via the registration (credit/debit card or online payment platform). This ensures uninterrupted participation in the academy.
Payment date: Payments are processed every 30 days starting with the date the registration has been completed. To avoid disruption, please ensure that your payment method has sufficient funds on the billing date.
Payments methods accepted: We accept major credit/debit cards and popular online payment platform such as (PayPal, American Express, Twint, Stripe and more). All payments are processed securely through our payment processor.

3. Cancellation terms

We understand that the circumstances may change, and you may wish to cancel your child's membership. Please note the following conditions: 
Cancellation request: If you wish to cancel your child's membership, you must submit a cancellation request at least 7 days before the next billing cycle. Failure to cancel within this time frame will result in the membership being active for the following month, and the fee for that month will be charged as usual.
Effective date of cancellation: Once you submit your cancellation request, the cancellation will take effect at the end of the current billing cycle. No further charges will be applied after the current month ends.
Mid-month cancellations: If you cancel mid-month, the membership will remain active until the end of the month, as fees are non-refundable and no partial refunds or credits will be issued for the unused portion of the month.

4. Failure to pay

Failure to keep payments up to date will affect your child's ability to participate in the program.

Payment failures: If a payment is declined or fails for any reason, you will receive a notification and have 7 days to update your payment information or settle the outstanding balance.
Suspension of membership: If the outstanding balance is not cleared within this 7-day period, your child's membership will be temporarily suspended until the account is brought up to date. Your child will not be allowed to attend training sessions during the suspension period.
Reactivation of membership: Once the outstanding payment is made, the membership will be reinstated for the next billing cycle. However, no retroactive access will be provided for missed sessions during the suspension.

5. Non-refundable clause

All payments, including membership fees, are non-refundable. This includes, but is not limited to:

Missed sessions: As specified in the Refund and Absence Policy, no refunds or credits are provided for any missed sessions.
Withdrawal or cancellation: If your choose to withdraw your child or cancel their membership, no refunds will be issued for the current or past months.
Session cancellations: Should a session be canceled due to weather, facility issues, or other external factors, no refunds will be provided. For more details, refer to the Refund and Absence Policy.

6. Changes to membership fees

We reserve the right to adjust membership fees periodically to reflect the growing costs of running the program, such as facility maintenance, staffing, and other operational expenses.

Notice of changes: Should there be any adjustments to the membership fee, we will provide 30 days' notice before the changes takes effect.
Fee increased during active membership: If you choose to continue your child's membership after the fee change, the new rate will apply starting with the next billing cycle. If you do not agree with the new fee, you are free to cancel your membership before the next billing cycle to avoid being charged the new rate.

7. Pausing membership

We do not offer the option to pause membership. Once your child is enrolled in our academy, membership fees are charged on a monthly basis without interruption, regardless of attendence.

No pausing allowed: Memberships cannot be paused for any reason, including vacations, extended absences, or medical conditions.
Non-refundable fees: In accordance with the Refund and Absence Policy, all fees are non-refundable, and missed sessions or extended absences will not be credited or refunded.
Cancellation option: If you anticipate an extended absence, you have the option to cancel the membership before the next billing cycle to avoid further charges. However, once the current month has been charged, no refunds will be issued for that period.

8. Communication and transparency

We strive to ensure that all payment-related matters are communicated clearly and transparently.

Account access: You can access your member account and update payment details or view payment history via the academy's website at any time.
Billing queries: For any questions or issues related to payments, please contact our billing department at info@aeba.ro.

Question 2

Refund and Absence Policy

Accepted Answer

Our policy is designed to ensure fairness and consistency for all participants, as well as to maintain the quality of our program. Please review the following carefully before registering your child.

1. No refund policy for missed sessions

We understand that unexpected events, such as illness, vacations, or personal commitments, may prevent your child from attending a training session. However, due to the nature of our program, we do not offer refunds, credits, or makeup sessions for any missed practices.

Key points:
No refunds for absences: Missed sessions, whether due to illness, injury, or personal reasons, are non-refundable and will not be credited toward future sessions.
Non-transferable: Missed sessions cannot be transferred to another child or future date.
Pre-paid fees: Monthly fees cover the reserved spot in our program and are not based on actual attendence. Even if a session is missed, the program's expenses remain the same, which is why refunds or credits are not possible.

2. No refund policy for withdrawals

We do not offer refunds for withdrawals, regardless of the reason. This includes, but is not limited to, voluntary withdrawal, medical issues, relocation, or scheduling conflicts.

Key points:
Withdrawals at any time: If you choose to withdraw your child from the program at any point, no refunds or prorated credits will be issued for the remaining sessions in the month.
Ongoing membership status: The membership fee is charged monthly and will remain active until you cancel. Once the payment is processed for the month, the membership fee is non-refundable.
Cancel before next cycle: To avoid future charges, you must cancel your child's registration before the next billing cycle begins (e.g., 7 days before the end of the current month). Otherwise, the fee for the following month will be processed.

3. No refund policy for academy closure

In rare cases, we may have to cancel or reschedule training sessions due to external circumstances beyond our control, such as severe weather conditions, facility issues, or government restrictions.

Key points:
Force majeure: We do not issue refunds or credits for missed sessions that are canceled due to external circumstances (e.g., wheather-related cancellations, facility issues, or local restrictions).
No makeup sessions: There will be no makeup sessions offered for such cancellations, but we will make every effort to minimize disruption to the schedule.
Ongoing commitments: Monthly fees ensure your child's place in the academy, and these expenses remain fixed regardless of any temporary closures or schedule changes.

4. Membership status cancellation terms

To make the membership status model clear and transparent, we offer the following cancellation terms.

Key points:
Cancel anytime: You are free to cancel your membership status at any time, but the cancellation will only apply to the next billing cycle.
No partial month refunds: Once the monthly subscription fee has been charged, it is non-refundable, even if the cancellation is requested in the middle of the month.
Notification timeline: If you intend to withdraw your child, you must notify us by canceling your membership status from your account on www.aeba.ro at least 7 days before the next billing cycle to avoid being charged for the following month. Cancellations requested atfer this period will take effect the month later.

5. Medical, injury or family emergencies

Even in cases of injury, medical conditions, or family emergencies, we do not offer refunds or credits.

Key points:
Medical absences: While we empathize with families experiencing injury or illness, the no-refund policy still applies. However, if your child is injured, you may cancel your membership status at the start of the next billing cycle by providing advance notice, but the current month's payment will not be refunded or credited.
Injury return: For serious injuries requiring extended absence, a doctor's note will be required before your child can resume training. The membership status will be reactivated in the month your child returns, but no backdated refunds or credits will be provided.
Family emergencies: The same terms apply for any extended absences due to personal or family emergencies.

6. Agreement to terms

By registering your child in our academy, you acknowledge that you have read and understood this No-refund and absence Policy and agree to abide by the terms outlined above.

Question 3

Equipment Policy

Accepted Answer

Our Equipment Policy ensures that all players have access to safe, appropriate, and well-maintained basketball equipment during training sessions and games. The following guidlines cover equipment responsibilities, maintenance, and usage to ensure a smooth, safe, and effective training environment.

1. Equipment provided by the academy

We supply the necessary equipment to facilitate training sessions, drills, and games for all players.

Training gear: The academy provides basic equipment needed for practice sessions, including basketballs, cones, training bibs, agility ladders, and other training aids.
Basketball hoops and courts: The academy ensures access to basketball courts and hoops that are appropriate for the age and skill level of the players. All equipment will be regularly inspected for safety and functionality.
Jerseys and uniforms: For competitive games, the academy may provide game jerseys or uniforms. Parents will be informed if any additional costs apply to uniforms.

2. Equipment responsibilities for players

While the academy provides basic equipment, players are responsible for their personal gear and ensuring they are prepared for each session:

2.1. Personal gear: Each player is responsible for bringing the following personal equipment to every session:
Official training uniform.
Basketball shoes: Proper basketball shoes with ankle support.
Water bottle: Hydration is crucial, and players are required to bring their own water bottles. We strongly encourage the use of reusable bottles.
2.2. Personal basketballs: While basketballs are provided, some players may prefer to bring their own ball for individual practice. In such cases, players should ensure the ball is the correct size for their age group (Size 5 for under-13s, Size 6 for girls 14-year-olds and up, Size 7 for boys 14-year-olds and up).

3. Equipment care and maintenance

Both the academy staff and players share responsibility for maintaining equipment.

3.1. Academy's role: The academy will regularly inspect all provided equipment to ensure it is safe and in good condition. This includes basketballs, hoops, nets, cones, and any other training tools used during sessions.
Inspections: Regular equipment inspections will be conducted to ensure functionality and safety.
Repairs/Replacement: Any damaged or worn-out equipment will be promptly repaired or replaced to avoid disruption to training.
3.2. Player's role: Players are expected to treat academy-provided equipment with care and respect. This includes:
Avoiding misuse of basketballs and other training tools.
Reporting any damaged equipment to the coach or staff immediately.
Not hanging on or misusing basketball hoops or nets.

4. Damage to equipment

While normal wear and tear is expected, intentional misuse or negligence that results in damaged equipment may lead to consequences.

Damage by players: If a player intentionally damages academy equipment (e.g., breaking a hoop by hanging on it), the player's parent or guardian may be held responsible for the cost of repair or replacement.
Accidental damage: If equipment is accidentally damaged during normal play, the academy will bear the cost of repair or replacement without penalties to the player.
Repeated negligence: In cases where a player consistently shows negligence towards equipment, they may face disciplinary action, including temporary suspension from sessions.

5. Safety standards

The safety of all players is our priority, and we take measures to ensure that equipment is safe and appropriate for use.

Size and weight of equipment: Basketballs and other training materials will be age-appropriate. For example, younger children will use smaller and lighter basketballs to facilitate skill development.
Protective equipment: Altough basketball is a non-contact sport, players may be encourage to wear optional protective gear, such as knee pads, to prevent injuries.
Safe environment: Coaches and staff will ensure that all training environments are free of hazards, such as loose balls on the court or damaged equipment that could cause injury.

6. Equipment for competitive games

For players participating in competitive games or tournaments, the following policies apply to equipment:

Game-day equipment: The academy will provide game-day basketballs, and ensure that hoops and courts are regulation size for the competition.
Players uniforms: If the academy supplies game-day uniforms, players are required to return them in good condition after each game. Damaged or lost uniforms may result in additional fees to cover the cost of replacement.
Player gear: Players are responsible for bringing their own personal equipment to games, including shoes, socks, and any protective gear. The academy is not responsible for lost or stolen personal gear during games or tournaments.

7. Lost and found

We maintain a lost and found system for any personal equipment or belongings left at the training facility.

Lost items: If a player leaves behind personal equipment, such as a basketball, water bottle, or clothing, it will be placed in the academy's lost and found area. Please ensure that all personal items are clearly labeled with your child's name.
Unclaimed items: Unclaimed items will be held for a period of 30 days. After this time, any unclaimed equipment may be donated or discarded.

8. Equipment use during off-hours

Players who wish to use academy equipment outside of scheduled training times must receive permission from the staff.

Permission required: Equipment such as basketballs, shooting aids, or other training tools cannot be taken home or used outside academy hours without explicit permission the academy staff.
Academy facilities: Players may only use academy-provided equipment at our designated facilities under coach or staff supervision.

9. Replacement of personal equipment

Parents are responsible for ensuring that their child's personal gear is in good condition and replaced as needed.

Worn-out gear: Personal basketball shoes, water bottles, and other gear should be replaced regularly to ensure safety and hygiene. The academy may offer recommendations if a player's personal gear is deemed unsafe for use.
Uniforms: For academy-provided uniforms, it is the parent's responsibility to clean and maintain them. If the uniform becomes demaged or too small, parents should notify the academy for replacement options (if applicable).

10. Agreement to terms

By enrolling in the academy, you acknowledge that you have read and agree to the Equipment Policy outlined above. Any questions or concerns regarding equipment should be directed to the academy's administration.

Question 4

Parent Involvement and Sideline Behavior Policy

Accepted Answer

Our academy encourages active parental involvement, recognizing that supportive families are key to fostering a positive environment for young athletes. However, we also recognize the importance of maintaining professionalism and respect during training sessions and games. This policy outlines the expectations and responsibilities of parents when attending academy events and supporting their children.

1. Purpose

The purpose of this policy is to establish clear guidelines for parent involvement in the academy and to ensure that all sideline behavior positively contributes to the development of players and the academy's mission.

2. General expectations for parents

Parents are vital to the success and well-being of their children, and we welcome their participation in the academy's activities. However, it is important that parental involvement is respectful and supportive of the players, coaches, and officials. Parents are expected to:

Encourage, not criticize: Offer positive reinforcement to all players, not just your child. Avoiding criticizing players, coaches, referees, or other parents during games or practices.
Trust the coaches: Allow coaches to coach. Avoid giving instructions or directions to players during training or games. Trust that the coaching staff has the expertise and authority to manage the team.
Respect officials and referees: Avoid arguing with referees or questioning their decisions. All officials must be treated with respect, even if you disagree with their calls.
Promote good sportsmanship: Model good sportsmanship by clapping for both teams, showing respect to the opposing team, and refraining from negative remarks.

3. Sideline behavior during games

During games, it is crucial that parents maintain a positive and non-disruptive presence on the sidelines. The following guidelines apply to all academy events:

Stay in designated areas: Parents should remain in the designated spectator areas and not interfere with the team's space, which is reserved for coaches and players.
Avoid disruptions: Refrain from shouting instructions or comments that could distract or confuse players. Negative comments towards referees, coaches, or opposing players are not permitted.
No coaching from the sidelines: Coaching is the responsibility of the academy staff. Parents should not provide instructions or advice to players during games or practices. This can cause confusion and undermine the coaching process.
Respectful communication: If you have concerns about game decisions or coaching strategies, address them privately and respectfully after the game with the coach or academy management, rather than during the game.

4. Parental communication with coaches

We encourage open and respectful communication between parents and coaches. However, to maintain a constructive relationship, parents should adhere to the following guidelines:

Set a meeting: If you need to discuss your child's progress, concerns, or any issues, please request a meeting with the coach at an appropriate time. Avoid approaching coaches immediately after games or during practices, as their focus is on the team.
Respect coach's decisions: Understand that coaches make decisions in the best interest of the team. This includes decisions regarding playtime, positions, and strategy. While feedback is welcome, questioning or undermining these decisions during a game is discouraged.
Wait 24 hours: If you have strong emotions about a game or a coach's decision, we encourage a ”24-hour cool-down period” before addressing the issue. This allows for more constructive communication.

5. Addressing concerns

If parents have concerns regarding their child's experience at the academy, there is a clear process for addresing those concerns:

Step 1 - Speak with the coach: Schedule a time to talk with the coach to discuss your concern calmly and privately. Most issues can be resolved through open dialogue.
Step 2 - Contact the academy Customer support department: If the concern cannot be resolved with the coach, parents may bring the issue to the academy's Customer support department. All discussions will remain confidential, and our Customer support department will work towards a resolution.

6. Consequences for inappropriate sideline behavior

To maintain a positive and safe environment for all players, parents who violate the academy's behavior expectations will face consequences. Depending on the severity of the behavior, the following steps may be taken:

First offense - verbal warning: The parent will receive a verbal warning from the coach or academy management about inappropriate behavior.
Second offense - written warning: A formal written warning will be issued, and the parent may be asked to sit out a game or a training session.
Third offense - temporary ban: The parent may be temporary banned from attending games or practices for a specified period.
Severe or repeated offense - permanent ban: In cases of severe misconduct or repeated violations, the parent may be permanently banned from attending academy events. This includes cases of physical aggression, threats, or severe disrespect towards coaches, officials, or other parents.

7. Involvement in academy activities

We welcome parents who wish to contribute positively to the academy through volunteering or other roles. Parents can get involved in various ways: Fundraising events or collecting donations: Volunteer to help with fundraising efforts and collecting donations to support the academy's social initiatives.

8. Support your child's development

The academy is committed to helping your child grow as and athlete and a person. You can support their development by:

Encouraging hard work: Reinforce the importance of effort, teamwork, and a positive attitude, rather than focusing solely on winning.
Promoting healthy habits: Help your child maintain a balanced routine with good nutrition, rest, and a healthy balance between schoolwork and basketball.
Being present: Show your support by attending games and events, but always remember that the focus should be on your child's enjoyment and development in the sport.

9. Special events and awards

We encourage parents to attend special events, such as awards ceremonies for end-of-season banquets. These events are designed to celebrate the achievements of all players and promote community spirit within the academy.

10. Agreement to policy

By enrolling your child in our academy, you acknowledge that you have read, understood, and agree to this Parent Involvement and Sideline Behavior Policy. We appreciate your cooperation and commitment to helping us create a positive and supportive environment for all of our players.

Question 5

Scholarship or Financial Assistance Policy

Accepted Answer

Our academy is committed to providing equal opportunities for all children, regardless of their financial circumstances. To support families in need, we offer scholarships and financial assistance to eligible players, ensuring that everyone has the chance to develop their skills and enjoy the benefits of basketball.

1. Purpose

The goal of the Scholarship and Financial Assistance Program is to provide financial support to families who may not be able to afford the full cost of membership fees, uniforms, or tournament expenses. This program is designed to promote inclusivity and allow all children to participate, regardless of economic status.

2. Types of assistance

We offer two forms of financial aid:
Partial scholarships: Covers a percentage of the monthly membership fee, typically ranging from 25% to 75%, depending on the family's financial need.
Full scholarships: Covers 100% of the membership fee, with the possibility of covering additional costs such as uniforms our tournament fees in exceptional cases.

3. Eligibility criteria

To qualify for a scholarship or financial assistance, families must meet the following criteria:

Demonstrated financial need: Applicants must provide proof of financial hardship, such as recent tax returns, pay stubs, or documentation of government assistance.
Commitment of attendence: Players receiving financial aid must commit to attending at least 80% of training sessions and games.
Good standing: Families must maintain good communication with the academy and follow all academy rules and policies. Misconduct or frequent absences may result in the loss of financial aid.

4. Application process

Families seeking financial assistance must complete the following steps:

Application form: Submit a scholarship application form, including all necessary financial documents and a statement explaining the need for assistance.
Review process: The academy's financial department will review all applications confidentially. Financial need, commitment to the academy, and available resources will be taken into consideration.
Notification: Families will be notified within two weeks of the application about the status of their application.

5. Confidentiality

We understand that financial matters are personal, and all information provided in the scholarship application process will be kept confidential. Only the financial department will have access to the application materials.

6. Conditions of financial assistance

Players receiving scholarships or financial assistance must adhere to the following conditions:

Performance and conduct: Recipients are expected to demonstrate good sportsmanship, effort, and respect towards coaches and teammates. Repeated disciplinary issues may lead to the withdrawal of financial assistance.
Academic standing (Optional): In some cases, we may require proof of good academic standing, ensuring that the player maintains a balance between schoolwork and basketball participation.
Attendence: Recipients are required to attend training sessions, games, and any related academy events consistently. Families must notify the academy in case of any unavoidable absences.
Annual review: Scholarships and financial assistance are granted for one year. Families must reapply for assistance each year, as financial needs may change. The financial assistance is not automatically renewed.

7. Number of scholarships available

The number of scholarships available each year is dependent on the academy's budget and fundraising efforts. As a result, not all applicants may be awarded financial assistance, even if they meet the eligibility criteria.

8. Appeals process

If a family's application for financial assistance is denied, they may submit an appeal in writing to the financial department within 14 days of the denial. The financial department will review the appeal, and a final decision will be communicated within two weaks of receiving the appeal.

9. Fundraising and donations

Our financial assistance program is supported through academy fundraising efforts and donations from community members and sponsors. Families receiving scholarships may be asked to volunteer for fundraising events to help sustain the program for future players.

10. Loss of scholarship

Scholarships or financial assistance may be revoked under the following circumstances:

Failure to meet attendence requirements: Consistent failure to attend practices or games without notice.
Behavioral issues: Serious or repeated violations of the academy's code of conduct by either the player or family members.
Misrepresentation of financial information: Providing false or misleading information in the scholarship application process.

11. Non-transferable

Scholarships and financial assistance are awarded to the individual player and cannot be transferred to siblings or other family members. If a player leaves the academy, the financial assistance will be forfeited.

12. Limitation on assistance

Scholarships and financial assistance only apply to academy-related costs (e.g., membership fees, uniforms, tournament fees). Other expenses, such as travel costs, personal gear (e.g., shoes), allowances or other compensations will be determined on a case-by-case basis.

13. Expiration and renewal

Financial assistance is awarded for one year. Families wishing to continue receiving assistance must reapply for each year. Assistance will not carry over to subsequent years unless a new application is submitted and approved.

14. Agreement to terms

By accepting financial assistance, families agree to the terms outlined in this policy. Any violation of these terms may result in the immediate termination of financial assistance.

Contact & Support

Policies and frequently asked questions

Payment and membership fee terms

Refund and Absence Policy

Equipment Policy

Parent Involvement and Sideline Behavior Policy

Scholarship or Financial Assistance Policy